THE PFSWEB SOLUTION
PFSweb serves as the "brand behind the brand" for companies seeking to
increase the efficiencies of all aspects of their supply chain.
Our value proposition is to become an extension of our clients' businesses
by delivering a superior experience that increases and enhances sales and market
growth, customer satisfaction and customer retention. We act as both a virtual
and a physical infrastructure for our clients' businesses. By utilizing our
services, our clients are able to:
Quickly Capitalize on Market Opportunities. Our solutions empower clients
to rapidly implement their supply chain and e-commerce strategies and to take
advantage of opportunities without lengthy integration and implementation
efforts. We have ready built technology and physical infrastructure that is
flexible in its design, which facilitates quick integration and implementation.
Currently, PFSweb operates with substantial capacity in its call center,
technology and distribution areas further aiding our clients' speed to market.
The PFSweb solution is designed to allow our clients to deliver consistent
quality service as transaction volumes grow and also to handle daily and
seasonal peak periods. Through our international locations, our clients can use
the broad reach of the Internet and e-commerce to sell their products almost
anywhere in the world..
Improve the Customer Experience. We enable our clients to provide their
customers with a positive buying experience thereby maintaining and promoting
brand loyalty. Through our use of advanced technology, we can respond directly
to customer inquiries by e-mail, voice or data communication and assist them
with on-line ordering and product information. We offer our clients a "world
class" level of service, including 24-hour, seven-day-a-week, Web-enabled
customer care service centers, detailed CRM and exceptional order accuracy. We
have significant experience in the development of Internet web sites that allows
us to recommend features and functions that are easily navigated and understood
by our client's customers. Our technology platform is designed to ensure high
levels of reliability and fast response times for our clients' customers.
Because our technology is "world-class" our clients benefit from being able to
offer the latest in customer communication and response conveniences to their
customers.
Minimize Investment and Improve Operating Efficiencies. One of the most
significant benefits that outsourcing to PFSweb provides is the ability to
transform fixed costs into variable costs. By eliminating the need to invest in
a fixed capital infrastructure, our clients' costs typically become directly
correlated with volume increases or declines. Further, as volume increases drive
the demand for greater infrastructure or capacity, PFSweb is able to quickly
deploy additional resources. We provide services to multiple different clients,
which enables us to offer our clients economies of scale, and resulting cost
efficiency, that they may not have been able to obtain on their own.
Additionally, because of the large number of daily transactions we process,
PFSweb has been able to justify investments in levels of automation, security
surveillance, quality control processes and transportation carrier interfaces
that are typically outside the scale of investment that our clients might be
able to cost justify on their own. These additional capabilities can provide our
clients the benefits of enhanced operating efficiency, reduced inventory
shrinkage, and expanded customer service options.
Access a Sophisticated Technology Infrastructure. We provide our clients
with ready access to a sophisticated technology infrastructure through our
Entente Suite, which is designed to interface seamlessly with their systems. We
provide our clients with vital product and customer information which can be
immediately available to them on their own systems or through web based graphic
user interfaces for use in data mining, analyzing sales and marketing trends,
monitoring inventory levels and performing other management functions.
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