business-to-business and business-to-consumer clients. We are an international
leader in our industry and are uniquely positioned to benefit from the growing
use and acceptance of e-commerce.
While early adopters of e-commerce business models often developed in-house
business infrastructure systems, many of today's thriving e-businesses look to
outsource their business infrastructure needs to lower operating costs, increase
revenues, and keep their focus on core competencies. Our business model is built
to scale with our clients' businesses, targeting optimum accuracy to provide
superior customer experiences and using our world-class capabilities,
infrastructure and technology to deliver a superior solution.
Our value proposition is to become an extension of our clients' businesses
by delivering a superior e-experience to increase and enhance sales and market
growth, customer satisfaction and customer retention. We act as a virtual arm to
our clients' businesses, which helps them enhance their traditional commerce
operations and meet the operational challenges associated with the deployment of
their e-commerce initiatives. Our integrated solutions enable clients to
introduce new products and business programs, and focus on their core business,
products and services without making substantial investments in fixed assets
systems, facilities and ongoing personnel. Our solutions center around enabling
our clients to change with future trends and providing them with the ability to
do so. Regardless of the size or complexity of the solution, our agility and
flexibility allow for rapid evolution and development of the new customizable
technologies to meet their needs.
We offer complete, tailored solutions based around a core infrastructure.
Our infrastructure is seamlessly integrated with our clients' systems, thereby
making us transparent to our clients' customers while we handle the lifecycle of
the transaction "from the click of the mouse, to the knock at the house"(SM).
Our solutions enable our clients to quickly and efficiently implement
traditional and e-commerce business initiatives. By utilizing our solutions, our
clients are able to:
Quickly Capitalize on Market Opportunities. Our solutions empower clients
to rapidly implement their e-commerce strategies and take advantage of
opportunities without lengthy start-up and integration efforts. These solutions
allow our clients to deliver consistent quality of service as transaction
volumes grow and to handle daily and seasonal peak periods. Through our
international locations and capabilities, our clients can use the broad reach of
the Internet and e-commerce to sell their products anywhere in the world.
Improve the Customer Experience. We enable our clients to provide their
customers with a positive buying experience thereby maintaining and promoting
brand loyalty. Through our use of advanced technology, we can respond directly
to customer inquiries by e-mail, voice or data communication and assist them
with on-line ordering and product information. We offer our clients a "world
class" level of service, including 24-hour, seven-day-a-week Web-enabled
customer care service centers and exceptional order accuracy.
Minimize Investment and Improve Operating Efficiencies. We provide our
clients with access to a wide array of services and tailored solutions that
cover a broad spectrum of e-commerce business infrastructure issues, eliminating
their need to expend management time and resources to coordinate these services
from different providers. By utilizing our services, our clients can capitalize
on our economies of scale and expertise to grow their e-commerce business
without incurring the substantial fixed costs necessary to create and maintain
their own transaction management infrastructure. Our clients also have the
flexibility to purchase any or all of our offered services according to their
transaction volume and existing transaction management infrastructure so that
they do not have to invest scarce capital resources as their business grows.
Access a Sophisticated Technology Infrastructure. We provide our clients
with ready access to a sophisticated technology infrastructure, which is
designed to interface seamlessly with their systems. We provide our clients with
vital product and customer information which can be immediately available to
them on their own systems for use in data mining, analyzing sales and marketing
trends, monitoring inventory levels and performing other management functions.