Quickly Capitalize on Market Opportunities. Our solutions empower clients
to rapidly implement their supply chain and e-commerce strategies and to take
advantage of opportunities without lengthy integration and implementation
efforts. We have ready built technology and physical infrastructure that is
flexible in its design, which facilitates quick integration and implementation.
Currently, PFSweb operates with excess capacity in its call center, technology
and distribution areas further aiding our clients speed to market. The PFSweb
solution is designed to allow our clients to deliver consistent quality service
as transaction volumes grow and also to handle daily and seasonal peak periods.
Through our international locations, our clients can use the broad reach of the
internet and e-commerce to sell their products almost anywhere in the world.
Improve the Customer Experience. We enable our clients to provide their
customers with a positive buying experience thereby maintaining and promoting
brand loyalty. Through our use of advanced technology, we can respond directly
to customer inquiries by e-mail, voice or data communication and assist them
with on-line ordering and product information. We offer our clients a
world-class level of service, including 24-hour, seven-day-a-week,
Web-enabled customer care service centers, detailed CRM reporting and
exceptional order accuracy. We have significant experience in the development
of Internet web sites that allows us to recommend features and functions that
are easily navigated and understood by our clients customers. Our technology
platform is designed to ensure high levels of reliability and fast response
times for our clients customers. Because our technology is world-class, our
clients benefit from being able to offer the latest in customer communication
and response conveniences to their customers.
Minimize Investment and Improve Operating Efficiencies. One of the most
significant benefits that outsourcing to PFSweb provides is the ability to
transform fixed costs into variable costs. By eliminating the need to invest in
a fixed capital infrastructure, our clients costs typically become directly
correlated with volume increases or declines. Further, as volume increases
drive the demand for greater infrastructure or capacity, PFSweb is able to
quickly deploy additional resources. We provide services to multiple clients,
which enables us to offer our clients economies of scale, and resulting cost
efficiency, that they may not have been able to obtain on their own.
Additionally, because of the large number of daily transactions we process,
PFSweb has been able to justify investments in levels of automation, security
surveillance, quality control processes and transportation carrier interfaces
that are typically outside the scale of investment that our clients might be
able to cost justify on their own. These additional capabilities can provide
our clients the benefits of enhanced operating efficiency, reduced inventory
shrinkage, and expanded customer service options.
Access a Sophisticated Technology Infrastructure. We provide our clients
with ready access to a sophisticated technology infrastructure through our
Entente Suite, which is designed to interface seamlessly with their systems. We
provide our clients with vital product and customer information that can be
immediately available to them on their own systems or through web based graphic
user interfaces for use in data mining, analyzing sales and marketing trends,
monitoring inventory levels and performing other management functions.
The PFSweb Strategy
In 2004, we intend to maintain our simple but effective strategy statement
to drive our actions for the year, QGP. This acronym stands for Quality, Growth
and Profit. We believe that if we can achieve outstanding performance on these
three basic elements, they will provide for a stable foundation for the future
of PFSweb. As this evolution of our business model continues, we will remain
focused on these three fundamentals:
Quality: To exceed our clients service level requirements and enhance the
value of their brand while providing their customers a positive, memorable
and efficient experience.
Growth: To increase our companys revenue and gross profit from its
current levels. To aggressively market simplified product messages to drive new
clients and revenue and profit growth. To become a larger company in order to
create career and additional employment opportunities. Embrace strategic
partnering to accentuate strengths and minimize weaknesses.
Profit: To generate positive cash flow and to become sustainably
profitable. To increase the value of our company for all of its stakeholders
while rewarding our team members with challenging, fun and memorable life