ALEX SILVERMAN: OK. Can you give us Im a little bit new to the story. Can you give us a sense
of what it was in the third quarter of last year?
THOMAS MADDEN: As of our last conference call that number was approximately $20 million. So on an
overall basis it has increased slightly.
MARK LAYTON: Weve probably seen a range over the last couple of years of high of 45 or 50 million
and a low of 15 to 20. So were kind of in the lower end of the range on an overall basis.
ALEX SILVERMAN: Who is whos looking for your service today?
MARK LAYTON: On the services side of the business, you know, our target, as I mentioned, is really
across the Fortune 500/Global 1,000, but our focus and efforts on the marketing side are being
narrowed into consumer goods, technology manufacturers, and any of the companies that are focused
on growing, you know, direct to consumer Web commerce sites. So, you know, quite often when you
see our customers today, these are people who either have an existing direct to consumer business
and are looking for ways to cut costs or to improve service capabilities. And in many cases its
companies who are looking to launch new product lines at very quickly and at a cost level thats
there. So when you look across our customer base youre going to see a lot of major names with
specific product categories that theyve launched on our backbone. HPs division that we work
with, for example, was a networking products area. That was a start-up division within HP. Its
grown very robustly for them. United States (Met), one of our customers in that area, is a was
an existing direct to consumer business, but they were looking for improvements in their features
and functionality and a reduction in their cost of operations. Raytheon Aircraft Parts (ph)
looking for improved customer service capabilities to reduce cost of operations. So those are
pretty common themes about who theyre looking for and the target is typically a recognizable
Fortune 500 company division that we service.
ALEX SILVERMAN: OK. Did you mention in your prepared remarks that you had a large customer that
reduced business in the fourth quarter or pushed out business to 2000 to the first quarter?
THOMAS MADDEN: Yes. Our largest service fee client, we had reported previously during the year
that they generally had had a business that had it highest seasonal volume in the June quarter last
and relatively low periods in the January and December quarters. Last year they modified their
product release schedule and moved some of the activity that traditionally had been in the second
half of the year up to the first half of the year creating kind of a shift in movement in kind of
an overall basis on a quarterly basis as you (ph) prepared year over year.
ALEX SILVERMAN: OK. So fourth quarter 04 was unusually high based on the old model no
THOMAS MADDEN: Yes.