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PFSweb, Inc.
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PFSW
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Q1 2008 Earnings Call
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May 13, 2008
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Also our program for Urban Brands Marianne and Ashley Stewart will be officially kicking off this
month. Through our partnership with these two brands we will provide high touch customer care and
order fulfillment solutions with a focus on extending a growing brick and mortar presence to reach
online shoppers. As part of the agreement well provide custom tailored fashion and apparel
customer care services for these two brands from our contact center in Plano, Texas.
Since our last call we announced a new agreement with a national retailer of consumer specialty
products. With this globally recognized brand new retailer well provide an order management,
product fulfillment, distribution and customer care solution to support the clients
direct-to-consumer initiative. Well be supporting this client at one of our Southaven,
Mississippi campuses and with our customer contact center in Plano. The implementation for this
custom warehouse and fulfillment solution is currently scheduled for completion during the first
quarter of 2009.
Since we announced our end-to-end eCommerce solution with Demandware in February, 2008, and as Mark
indicated earlier, weve received a very positive response from the industry and from existing
clients and from potential new clients as well. This new offering supports retailers and branded
consumer goods manufacturers with a total outsourcing solution thats customized to their
particular eCommerce. And we do this without losing the sight or brand control thats been
associated with earlier proprietary end-to-end outsourcing solutions. We believe this new offering
makes a significant difference in our ability to compete for and win new clients and weve already
started to experience in a short period of time since our announcement this significant difference
and this improvement in our pipeline.
In addition to the positive buzz thats created by our end-to-end offering, we continue to benefit
from very positive working relationships with the other major eCommerce technology providers, such
as IBM WebSphere, ATG, MarketLive and Fry. We share existing client relationships with each of
these software providers and because of our existing world-class integrations with each technology
platform and also as a result of our excellent reputation as a direct-to-consumer service provider,
were frequently invited to jointly propose on new business with these partners.
Many times by partnering with multiple partners with integrity and with transparency we find
ourselves included on multiple proposals for a given opportunity. This significantly improves our
odds for winning each deal and we believe our strategy allows us to partner with best-of-breed
technology providers, which offers us a degree of flexibility and generates a competitive advantage
that wouldnt be possible with an offering thats built around an in-house developed proprietary
eCommerce package.
As discussed last quarter, our international business continues to prosper. For almost a decade
our global solutions have met many international companies needs to reach customers in new
countries via the Internet without losing control of their brands and minimizing the risk of
entering new markets.
While weve served the international markets for many years with our global technology
infrastructure and our mature international presence, we have recently experienced an accelerated
interest from companies in North America and Europe that are seriously evaluating online
initiatives in Europe. This is an exciting market in which well continue to aggressively seek new
business since we believe we have a very strong competitive advantage compared to any of our direct
competitors, none of which in my opinion have a truly global service offering.
Weve also not seen any direct impact from a potential softening US economy in our business
pipeline where overall client service fees, which I believe is due to three primary factors, which
strengthen our competitive position against the threat of economic uncertainty. First, we enjoy a
very diverse portfolio of strong direct-to-consumer and business-to-business clients; second, we
offer a comprehensive end-to-end eCommerce solution for companies looking to increase their
investments in domestic online channels that still show signs of sustained growth; and three, we
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